FAQs

HOW CAN I CONTACT YOU?

If you're not quite sure which size is right for you, refer to our size guides. They're located underneath the available sizes for each of our products.

SHIPPING COSTS?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

WHAT ARE THE PAYMENT METHODS?

You can pay directly by credit card in France, Bancontact or your Belfius bank in Belgium on our site but also by PayPal worldwide. In all cases, payments are secure!

WHAT MATERIAL ARE THE SHELLS MADE FROM?

We offer you silicone cases, a material that protects the phone extremely well and is durable in the long term. Silicone combines quality and protection for a sublime result.

I HAVE A COMPANY, I WOULD LIKE TO KNOW IF IT IS POSSIBLE TO MAKE A CASE THAT LOOKS LIKE THE COLOR OF THE COMPANY?

Send us an email to: contact@mysublimeart.be with a photo of your logo so that we can create the design, then we will send you a preview!

I PAID FOR AN ORDER WITH TRACKING BUT I HAVE NOT RECEIVED THE TRACKING NUMBER, WHAT SHOULD I DO?

When you have placed an order with Mondial Relay or Bpost delivery to a relay point, within 24 hours you will receive an email to confirm the location where you wish to have it delivered.

Don't forget to check your SPAM if you still don't have anything, it's probably there.

I MADE A MISTAKE ON THE PHONE/CASE MODEL, I WOULD LIKE TO CHANGE MY ORDER.

It is not possible to modify an order once you have made your purchase. Refunds are also not possible.

I HAVE A COMMUNITY ON FACEBOOK/INSTAGRAM/TIKTOK AND I WOULD LIKE TO BECOME A PARTNER. HOW SHOULD I DO THIS?

All you need to do is send us a message explaining your project by email to: contact@mysublimeart.be or on our social networks.

ANOTHER QUESTION?

Send us an email to: contact@mysublimeart.be